Shipping & Returns
- We aim to give clear information about our goods before you buy.
- International orders are despatched using NZ Post International Airmail or DHL Express. We cannot accept responsibility for delays on international orders as a result of local authorities (for example Customs or Quarantine) who hold parcels on arrival for inspection.
- International order delivery times are according to the guidelines of NZ Post and DHL Express for the country of destination. If you need further clarification please do not hesitate to contact us and we can advise.
- Australian orders — according to NZ Post these will take approx 3-10 business days or 1-3 business days with DHL Express. Australian Customs or Quarantine Service may hold your order for inspection which will increase delivery time.
- Depending on the time of day (NZT) an order is received, we will try to despatch it the same day. If an order is received over a weekend or public holiday we aim to despatch it next business day. Orders are normally despatched same day or next day (within 1-2 business days).
- It is our policy to keep stock of every item. However, there may be times when a product is temporarily out of stock. If this is the case and you have already made payment, we will credit your payment for the item(s) unsupplied, backorder the item(s) and send to you with free shipping once it is in stock.
- If we make a mistake with your order, we promise to take all reasonable steps to get your order right at no extra cost to you.
Your Right to Cancel
The right to cancel allows the customer time to examine the goods, as they would have when buying in a shop. Customers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period starts when the contract is concluded and ends 7 business days after the day the goods are received. The cooling off period and right to cancel does not apply to any product which has been opened, and/or the seal has been broken. Any product for return must be unopened and in a condition to be resold.
If you wish to cancel the order you must do so in writing by email or txt or by phoning. Unless otherwise agreed, we will require you to return the goods to us at your own expense and in good condition.